Terms of Service

Last updated: May 24, 2026

These Terms of Service ("Terms") govern access to the Vanopa website and salon management platform ("Service") provided by Vanopa Inc. ("Vanopa", "we"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("Customer", "you").

1. The Service

Vanopa provides cloud-based software for appointment scheduling, client management, payments, communications, and related salon operations. Features vary by subscription plan. We may modify features with reasonable notice where practicable.

2. Accounts

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. Notify us immediately of unauthorised access.

3. Subscriptions & billing

Paid plans are billed in advance per location unless otherwise agreed. Fees are non-refundable except where required by law or stated in your order. We may change prices with at least 30 days notice before renewal. Free trials convert to paid plans unless cancelled before the trial ends.

4. Customer data

You retain ownership of data you submit. You grant Vanopa a licence to host, process, and display Customer data solely to provide the Service. You are responsible for obtaining necessary consents from your clients and staff.

5. Acceptable use

You agree to our Acceptable Use Policy. We may suspend accounts that violate these Terms or pose security or legal risk.

6. Third-party services

The Service may integrate payment gateways, email/SMS providers, and other third parties. Their terms apply to those services.

7. Intellectual property

Vanopa owns the Service, branding, and documentation. You receive a limited, non-exclusive, non-transferable licence during your subscription.

8. Confidentiality & security

We implement reasonable safeguards described in our Privacy Policy. Neither party guarantees uninterrupted or error-free operation.

9. Disclaimer

THE SERVICE IS PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANOPA'S TOTAL LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Indemnity

You will indemnify Vanopa against claims arising from your use of the Service, your data, or violation of these Terms, except to the extent caused by our gross negligence or wilful misconduct.

12. Term & termination

Either party may terminate per the subscription agreement. We may suspend or terminate for material breach. Upon termination, you may export data within 30 days where technically available.

13. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, except where mandatory consumer protections in your country apply.

14. Contact

Legal inquiries: legal@vanopa.com